Refund Policy

At SHUKURPLAY, we are committed to ensuring your satisfaction with our services. This refund policy outlines the circumstances under which refunds may be considered and the process for requesting them.

1) Service Satisfaction Guarantee

We strive to deliver high-quality services that meet or exceed your expectations. Our team works diligently to ensure that all projects are completed according to the agreed-upon specifications and timelines. We maintain open communication throughout the project lifecycle to address any concerns promptly.

2) Assessment Process

In the event that you are not completely satisfied with our services, we will conduct a thorough assessment of your concerns. This assessment will include a review of the original project requirements, the delivered work, and any communication that took place during the project. Our goal is to identify any discrepancies between what was promised and what was delivered.

3) Resolution Options

Following our assessment, we will work with you to find an appropriate resolution. This may include making necessary adjustments to the delivered work, providing additional services to address specific concerns, or considering partial or full refunds in cases where we are unable to meet the agreed-upon requirements despite reasonable efforts.

4) Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. Factors that we consider include but are not limited to:

• The nature and extent of the discrepancy between the agreed-upon requirements and the delivered work
• The feasibility of making adjustments to address your concerns
• The timeline within which the refund request is made (requests should be submitted within 30 days of service completion)
• Previous attempts to resolve the issue through other means

5) Refund Request Process

To request a refund, please contact our customer support team at info@shukurplay.com with the following information:

• Your name and contact information
• Project details and reference number (if applicable)
• A detailed explanation of your concerns
• Any supporting documentation that may help us understand your concerns better

We will acknowledge your request within 2 business days and aim to provide a resolution within 10 business days.

6) Non-Refundable Items

Please note that certain aspects of our services may not be eligible for refunds, including but not limited to:

• Services that have been fully delivered according to the agreed-upon specifications
• Third-party costs that have already been incurred (e.g., domain registration, hosting fees, premium plugin licenses)
• Services where the client has approved deliverables at various stages of the project

7) Final Decision

The final decision regarding refunds rests with SHUKURPLAY management. We are committed to fair and reasonable resolution of all client concerns and will make every effort to ensure your satisfaction with our services.

8) Questions About Our Refund Policy

If you have any questions about our refund policy, please contact us at info@shukurplay.com. We are here to help and will be happy to provide clarification on any aspect of our policies.